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  1. Zendesk
  2. Check-In Process

Check-In Process

Find topics related to check-in, flight changes, refunds and more.

Purchase support

  • What can we do for you?
  • How to delete my lifemiles account?
  • Did you have any issues with your online purchase?
  • What forms of payment are accepted at zenAir.com?
  • How do group bookings work?
  • How do I get my electronic invoice?
See all 8 articles

Check-in

  • How do I check-in?
  • What is my booking code and where can I find it?
  • Why can't I check-in?

Changes

  • Can I change the date and time of my flight?
  • Did you buy a ticket redeeming fully or partially with lifemiles miles?
  • Can I reschedule my flight due to force majeure?
  • Can I change my ticket's name?
  • If I purchased a ticket before February 1, 2024, and I make a change, what will be my new fare?

Compensation

  • What compensation do you offer and how can I use it?
  • When can I receive compensation?
  • How does a compensation for baggage irregularities work?
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