Patrick Co

Due to the current COVID-19 contingency, travel and entry conditions and restrictions may vary by destination and government policy. The best way to prepare and comply with the requirements for you...

  There are specific regulations and requirements that must be adhered to when flying. These regulations are designed to ensure the safety of passengers, crew members, and the overall quality of th...

The LifeMiles mileage bonus is valid to be credited only to the LifeMiles accounts of the natural persons selected by zenAir. People must be enrolled in the LifeMiles program and in the event that...

The EMD is a document that you can use as a means of payment, total or partial, to purchase zenAir services or products through our Contact center and at physical points of sale. The EMD correspon...

Due to legal provisions in some countries, we have special fares for passengers who meet the following requirements on selected routes. Brazil If you have a disability, you will be able to acces...

If you are traveling to or from Brazil, you must complete the MEDIF or Medical Information Form in case you need special assistance during your flight or if you have the following medical condition...

Yes, depending on your medical condition, special measures have been established to protect your health. Please take into account the following requirements so that you can travel safely. Any spec...

Before you begin using your card, you must complete the activation process. Remember that, for your security, this process must be done personally because once completed, the zenAir UATP Card will ...

On the day of your flight, you should consider the following recommendations: Arrive early at the airport. 4 hours before for international flights and 3 hours before for domestic flights. Show up...

It is a virtual card preloaded with the value of your unused ticket, which you can use to buy airline tickets and services on our website, at points of sale or at your preferred travel agency.   Yo...