Patrick Co

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The booking code is a combination of alphanumeric characters associated with a booking, for example: ABC123. This code allows you to identify your reservation, including tickets and other related a...

Do you need help with your purchase? If you had issues when making your booking, please complete the form with the details of your case. We will get in touch so you can finalize your purchase at...

If you have a condition or circumstance that requires a medical certificate for flying, there are certain requirements it must meet in order for it to be valid.  Every certificate must include: Di...

You can delete your lifemiles account through the  lifemiles mobile app. Sign in to the app and choose My Profile > Help Center > Delete lifemiles account. Once you delete your account, keep in min...

Yes, you can change the date and time of your flight before departure. Keep in mind that additional charges may apply depending on your fare conditions. Change the date and time of your flight Sa...

Download our onboard sales menu available for domestic and international flights on narrow-body aircraft, and for Economy Class on wide-body aircraft. FAQs about food and drinks served on board: ...

When purchasing your ticket at ZenAir.com, you can pre-select your seat and choose the best option for you and enjoy your ideal location during the flight. If your fare does not include free seat s...

The required documentation will vary depending on the origin and destination of your flight. On the day of travel, please note what you must present at the airport counter:  Copy of your pet's vac...

We transport three types of pets: Pet: we accept dogs and cats older than 4 months of age. Emotional support dogs: you must present a medical certificate issued by a mental health professional p...