Yes, you can fly with your emotional support dog as long as you make the reservation at least 48 hours before the flight departure, only through our Contact center. If your emotional support dog weighs more than 22 lb, we will carry it in the hold at no additional charge.
- Your dog must travel only in flexible containers (kennels) measuring 22x14x10 in (length, width, and height) and will fly under the seat in front of you on the plane.
- You may fly with only one (1) emotional support dog, which must comply with all required documentation.
- Present the printed form for transporting pets in the hold and cabin. If you do not have it, ask for it to our service agents at the airport counter.
- The maximum height of your dog should be 8 in.
- The minimum age to carry your dog must be 4 months old, except for domestic flights in Colombia, where we accept pets older than 2 months with the appropriate vaccination schedule for their age.
- Their transportation is subject to availability.
- The airport animal health authorities and zenAir reserve the right to refuse admission or transport the pet if it is considered that the pet does not meet the regulatory and safety conditions for the flight.
- Pets that are aggressive or may bother other passengers or crew won't be allowed to fly in the cabin. You can take them in the hold of the aircraft, and you'll have to pay extra fees.
- If your dog has a potentially aggressive behavior, you must carry a muzzle and use it if necessary. Our crew may ask it if the dog shows this type of behavior.
- Cats are not accepted as emotional support animals.
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