Yes, you can request assistance if you have any of the following disabilities:
- Hearing disability: people who are deaf or hard of hearing
- Visual disability: people who are blind or have low vision
- Intellectual or neurodivergent disability: people on the autism spectrum, with Down syndrome, ADHD, or cognitive disorders related to aging (Alzheimer’s, dementia)
- Any other related medical diagnosis.
Please inform us of your disability when:
- When purchasing your ticket on zenAir.com, select "Personalize your trip," choose "special assistance," and select the option that best suits your needs.
-
If you already purchased your ticket, we recommend notifying us at least 24 hours before your flight departure:
- Go to Manage your booking, scroll down to "What else can you do with your booking?" and select "Special Services," then add the appropriate disability information.
- You can also let us know by calling our Contact Center.
- On the day of your trip, visit the airport counter at the "Special Assistance" modules, and one of our agents will assist you.
Please note
- We cannot offer you a seat in the emergency exit row for safety reasons.
- If you cannot understand or follow safety instructions, you must have a companion during the flight.
Comments
0 comments
Article is closed for comments.