Guide to Ticket Refunds and Changes

Guide to Ticket Refunds and Changes

Philippine Airlines offers a straightforward process for ticket refunds and changes. Here’s how to handle these requests:

Refund Eligibility:

Before requesting a refund, ensure:

• Your ticket type is eligible for a refund. Some promotional fares may be non-refundable.
• You submit your refund request within the allowed time frame.

Requesting a Refund:

1. Access Your Booking: Log into your PAL account and navigate to 'Manage Booking'.
2. Select Refund Option: Choose 'Request Refund' and follow the prompts to submit your request.
3. Confirmation: You will receive a confirmation email once your refund request is processed.

Ticket Changes:

To change your ticket details, such as date or destination:

1. Log into Your Account: Access your booking through the PAL website or app.
2. Modify Booking: Select 'Change Booking' and choose the new travel dates or destination.
3. Pay Fare Differences: Any fare differences will be calculated and need to be settled to confirm changes.

Need Assistance?

If you have questions or need assistance with refunds or changes, please contact our customer service team. We are dedicated to ensuring a smooth process.