Patrick Co

The cost of traveling with your pet varies based on your departure and arrival locations, as well as whether your pet will travel in the cabin or in the hold. Please note that we only transport dog...

If you are purchasing your tickets and additional services (seats, baggage, or zenAir lounges) through zenAir.com or zenAir's app, you can pay with credit and debit cards regardless of where they w...

Find out which flights we offer the included menu and which flights we offer our onboard sales menu.  business class Traveling through Europe Flying INSIGNIA by zenAir to and from Europe, you w...

Before traveling, please note that, for their safety, all minors must be identified before airport and immigration authorities.  Please note: Passengers aged 14 or younger must travel with their ...

Yes, you can request assistance if you have any of the following disabilities:  Hearing disability: people who are deaf or hard of hearing Visual disability: people who are blind or have low vis...

There are different cases for which you may be entitled to compensation, however, please note that our customer service will be in charge of managing and evaluating if your request meets all the co...

You can request a refund for your ticket by accessing the Refunds option on zenAir.com. Please review the conditions that apply to the fare you purchased. Keep in mind: If you made a refund reques...

If your ticket was redeemed with miles, you have not used it and it is less than one (1) year old, you can change the flight (date and time), change the route of travel or request a refund of miles...

There are several reasons why you may encounter issues when checking in. Learn about them below: Error entering your information: at the time of check-in, you must enter your last name(s) and boo...

Find out the list of items that must be authorized by us or by the competent authorities to be carried in your baggage. Self-inflating safety devices with integrated small non-flammable gas cartr...