Patrick Co

The maximum weight for checked baggage per passenger is 23 kg in Economy Class and 32 kg in business class (applicable for business or XXL fare). Its dimensions must not exceed 158 linear cm (heigh...

It is a small piece of baggage with a maximum weight of 22 lb and dimensions not exceeding 22 x 14 x 10 in. (height, length, width), including wheels and handles, which must be placed in the overhe...

Group reservations are travel requests for a minimum of 10 passengers with the same travel intention. Complete the group bookings form to request your booking.  FAQs What is a group? A group is a...

If you purchased a ticket from one of the countries listed below and have decided to request a refund, you can do so according to the laws of each country. Review the conditions that you must meet ...

Take into account the characteristics of the container (carrier) if your pet is flying in the cabin or in the hold. In cabin In the hold The material must be flexible. Its measurements should...

We suggest you keep your valuable items in your carry-on baggage as they should always be under your supervision. Please check the items you should bring with you.   Vapes, e-cigarettes and...

Children and infants have a special menu on our flights to and from Europe, as well as on business class flights across the Americas. Reserve this service at least 24 hours before the scheduled dep...

You are welcome to take or request a wheelchair without charge. If you require this service, you can request it on zenAir.com when purchasing your ticket, by entering your booking code and last nam...

If you experience any issues with your luggage (delay, damage or theft), follow these steps to report your case. Our Customer Service will deal with your request and will email you about the possib...

Yes, you can request your trip to be rescheduled by completing the waiver request form, choosing the option that best describes your situation. Once we approve your request, you can reschedule your...