Patrick Co

Yes, you can carry them in your carry-on or checked baggage in an airtight container to avoid spills and smells. Follow these recommendations:   Avoid carrying vegetables, meat, fruit or mil...

Baggage tags are the receipt you receive when you check in your baggage. They are essential as they are the identification of each of your bags. Make sure you always have them with you even after y...

Yes, you can carry them with you in crematory containers as carry-on baggage or inside your personal item in the airplane cabin, considering the following conditions: The incinerated remains of yo...

zenAir credits are vouchers we use to credit the value of your refund. They consist of a 16-digit number and a PIN you can use to purchase tickets and additional services at zenAir.com. Keep in mi...

If you need to make a voluntary change to a ticket purchased before February 1 with our previous fare families (XS, S, M, L, XXL), please note: The change will maintain the original conditions of ...

Your safety is our priority, which is why we have a secure online payment protocol that guarantees that your online purchases are trustworthy. What is 3D Secure? It's a secure internet payment prot...

The allowed baggage depends on whether the child travels with a child or infant ticket: Children (between 2 and 11 years old): will be able to bring the baggage included in their fare. Babies...

With our provider Plusgrade, you can make your request to upgrade to business class and enjoy all of its benefits on your flights to and from Europe, as well as on selected international routes wi...

Yes, this special meal service is only available for flights to and from Europe as well as business class flights across the Americas. You must request it at least 24 hours before your flight depar...

Before your trip, please inform us that you require special assistance at least 24 hours before the scheduled departure of your flight. This will allow us to make the necessary planning to provide ...